Frequently Asked Questions
- Free Delivery
- What about refunds and damaged items?
- Can you help me find and purchase items not currently on your website?
- Is my credit card safe for online orders?
- What if something is missing from my order?
- Do I have to pay GST?
- How do I cancel an order?
- Can I place an order by telephone?
- How will I know when my order ships?
- How will you contact me regarding my order?
Delivery is free within Australia Mainland on all shippable orders over $1,800.00(ex GST).
Delivery on orders under $1,800.00 (Shippable order) will be charged at our standard delivery rates as shown:
If your area is Remote area, Remote area surcharge may apply.
If you order large or bulky items, extra shipping surcharge may apply.
Shipping & Handling Charge (ex GST)
up to $199.99 : $30.00
over $200.00 up to $399.99 : $34.00
over $400.00 up to $699.99 : $39.00
over $700.00 up to $999.99 : $44.00
over $1,000.00 up to $1,399.99 : $49.00
over $1,400.00 up to $1,799.99 : $52.00
Over $1,800.00 : Free shipping*
*Large equipment shipping surcharge may apply.
*Large or bulky items shipping surcharge may apply.
Refunds apply only to returned merchandise - shipping fees are non-refundable. All returned items, including books, must be unused, unopened and in resalable condition. If a package has been refused for any reason, or returned because we were given an incorrect address, a 20% restocking fee will apply.
Products damaged in shipment must be reported within 24 hours.
If you’re searching for something specific, we’d be glad to help. Let us know what you’re looking for and we’ll do our best to find it for you! Please email email@example.com about any products you are seeking.
Ecotel.asia website uses a Secure Server Technology (Secure Sockets Layer protocol, also called SSL). With this technology the characters are encrypted, making it impossible for a third party to intercept your personal information as it travels over the Internet.
For your safety, be sure that you are on a secure network, in a secure location. Public computers and unsecure wireless networks do not produce the ideal situation for maximum online security.
First, please check the packing slip to see if your order has been sent in two or more boxes. If an item is back-ordered, that will be noted on the invoice and you should be notified by email.
Since our business is in the Australia, only merchandise shipped to Australian addresses is charged GST. All export sales are GST FREE
Our orders are often processed and shipped the same day we receive them. If you wish to cancel an order, please email firstname.lastname@example.org before 12:00 PM (Adelaide Time).
yes you can, but Because we have taken every precaution with our online safety features, we prefer that you place your order online. Please contact us if you have a question or problem and we will respond as quickly as possible. If it’s about a current order, please include the order number.
Shipping confirmation and a tracking number will be emailed when your package ships, sent to the email address you have supplied.
Our primary form of communication with you will be email, so it’s important that we have your correct, current email address. We NEVER sell or share our customers’ email addresses or any other information. Immediately after you place an online order our system will send an automatically-generated acknowledgement.