About Us

Founded in 2002, Ecotel/L’Hotelier. Is the premier specialty importer, distributor, & retailer of hotel and restaurants supplies in Australia. Our brands are among the best known and most-respected in the industry. We offer high-quality, stylish products for the industry leading chefs, restaurants, hotel, and resorts: from the kitchen to the dining table, catering to the world most amazing buffet displays.
The first Ecotel store opened in 2002, selling a small array of cookware imported from France. Since then, the brand has expanded to over 8 thousand products from around the world, more than 6000 customer worldwide, a direct-mail business that distributes over 40,000 catalogues a year, and a highly successful e-commerce site. What has never changed is Ecotel dedication to range development and our strong commitment to quality.




Our National Showroom is located in Adelaide, South Australia;
45-51 Gilbert Street
Adelaide, SA 5000
All prices in the website are only for website orders. please note web/catalogue prices are not available at Ecotel retal outlet / showroom.


Toll Free Phone: 1300 367 718

Place your order between 9.00am - 5.00pm (EST)
Monday to Friday.


24hr Fax: 08 8410 3611

The easiest way to order. You can send us a written order.
Our fax lines are open 24 hours a day, 7 days a week.


On-Line: www.ecotel.asia

Log on to our state-of-the-art website 24 hours a day,
7 days a week.


Please email your request and we will process your order.


National Sales Representatives:

Melbourne 1300 367 718
Sydney 0410 818 677
Brisbane 0410 818 422
Perth 1300 367 718


Our Price Guarantee*

If you find a product in this catalogue advertised for less, we will match that price and pay you 5% of the difference.
*Excludes projects quotes, stock liquidations and wholesale customers.
Product must be in stock with other supplier. Ecotel website prices may be lower than advertised to ensure lowest prices every day. Price Beat excludes Ecotel Partner stores. Visit www.ecotel.asia for further information.

The photographs in this catalogue are not binding; weights, measurements, colours and prices are subject to variations and change.


Free Delivery:

Delivery is free within Australia Mainland on all orders over $1,800(ex GST). Delivery on orders under $1,800 will be charged at our standard delivery rates as shown:
Remote area surcharge $20.00(ex GST)
If you Order large or bulky items, extra shipping surcharge may apply.


Shipping & Handling Charge (ex GST)


up to $199.99 $27.00
over $200.00 up to $399.99 $30.00
over $400.00 up to $699.99 $34.00
over $700.00 up to $999.99 $39.00
over $1,000.00 up to $1,399.99 $44.00
over $1,400.00 up to $1,799.99 $49.00
Over $1,800.00 Free Shipping*
*Large equipment shipping surcharge may apply.
*Large or bulky items shipping surcharge may apply.


Premier Delivery Service

A premier delivery service is available for the next day, timed and Saturday deliveries.
Please contact us for details and charges.


Free Returns:

We will be pleased to refund or credit any item that has been damaged in transit or has been dispatched incorrectly. This is providing the unused items are returned to us within 7 days in its original packaging. Return goods must be authorised before sending them back to Ecotel. Any goods returned without authorisation or which are not in the conditions set out above will be rejected and returned at your cost. Customised and indent orderproducts cannot be exchanged unless faulty.


Claims:

Claims of damaged or missing boxes during shipment must be reported immediately to the courier (shipping company). if your shipment looks like it been damaged or opened during transit make sure you sign for it as damaged subject to inspection. All claims must be reported in writing to sales@ecotel.asia within 48 Hours of receiving your order. No claims will be accepted after that.


How Do I Pay:
By Credit Card


We accept all major credit cards shown. Please provide the name on the card you are using, card number, expiry date and security code.


By E.F.T.

Please pay via direct money transfer to
L'Hotelier Group
ANZ Bank
BSB # 015025
Account # 492 747 011


By Cheque

Please make payable to L'Hotelier Group.
Please allow up to 5 working days for clearance.


By Money Order

Please ensure Money Order is made payable to
L'Hotelier Group and is sent with your order.

Do not send cash by post as we cannot be held responsible for any loss.


Prices & Payment

All prices in our catalogue and website are in Australian Dollars and are correct when published.
Ecotel reserves the right to change the advertised prices at any time.
We therefore strongly advise you to check the current prices online at www.ecotel.asia before you place an order. All Prices exclude GST.

Unless otherwise agreed, payment is required in advance and prior delivery of the goods.